MonCare ("we", "us") is an app where people share how they feel, chat and make friends. This policy explains what information we collect when you use the MonCare app and website, how we use it, and the choices you have. By using MonCare you agree to this policy.
Who can use MonCare
MonCare is only for people aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a person under 18 is using MonCare, please contact us and we will remove the account.
Information you give us
- Account details: your phone number or email address, used to sign in with phone verification or Google sign-in.
- Profile: your nickname, gender, date of birth or zodiac sign, city, bio, profile photo and any photos you upload.
- Content you share: mood posts, comments, photos, voice notes, YouTube links, gifts, Heart Challenge riddles and answers.
- Messages: your private chats, Group Connect messages, secret letters, and your conversations with the AI friend and AI Healing.
- Reports and support: anything you send when you report someone or contact support.
Information collected automatically
- Device and usage data: app version, device type, IP address, the language you use, when you were last online, and basic usage data such as which screens you open.
- Notification token: a token from Firebase Cloud Messaging so we can send you notifications.
- Coins and purchases: your coin balance and history, and records of purchases and subscriptions made through Google Play. We never receive your card or bank details.
- Advertising ID: if you choose to watch a rewarded ad, Google AdMob may use your device's advertising ID to show and measure the ad.
Permissions
- Microphone: only when you record a voice note.
- Photos: only the photos you choose to upload.
- Notifications: to tell you about messages, friend requests, gifts and challenges. You can turn them off in the app or in your phone settings.
MonCare does not access your contacts or your precise location.
How we use your information
- To run the app: your profile, feed, chats, Group Connect, gifts, coins, challenges and leaderboards.
- To give AI replies in the AI friend chat, AI Healing and Group Connect.
- To keep MonCare safe: checking text and photos for abusive, sexual or illegal content, handling reports and blocking accounts that break the rules.
- To send notifications you allow, and to improve the app.
- To process purchases, subscriptions and rewards.
What other people can see
Your nickname, profile photo, posts, Group Connect messages and public profile details can be seen by other members. Private chats are only between you and the other person. You can make your profile private and hide your top fans list in Settings, and you can block anyone at any time.
Services we use
We share only the data each service needs to work:
- Google Firebase: sign-in, notifications and app analytics.
- Google Sign-In: if you choose to sign in with Google.
- Google Play Billing: coin purchases and subscriptions.
- Google Gemini: to write AI replies. The text of your AI conversation is sent to it to create a reply.
- Google AdMob: to show optional rewarded ads.
- YouTube: videos shared in posts play through YouTube's player.
We never sell your personal information. We share it with others only when the law requires it, or when it is needed to protect someone's safety.
How long we keep your data
We keep your information while your account is active. Group Connect messages are removed automatically after 30 days, and notifications after 90 days. When you delete your account, it is hidden at once and your data is permanently removed within 30 days, except records we must keep by law, such as purchase records.
Your choices
- Edit your profile or delete your posts at any time in the app.
- Delete your account from the app's Settings. You can also email us to ask for your account and data to be deleted.
- Turn notifications on or off, make your profile private, and block or report people.
Security
Your data is sent over encrypted HTTPS connections and stored on secured servers with limited access. No system is completely secure, but we work to protect your information.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page and, for important changes, let you know in the app.
Contact us
For any question about your privacy or to delete your data, email moncarehelp@gmail.com.